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ACUCW1: Administering Cisco Unified Communications Workspace Part

ACUCW1: Administering Cisco Unified Communications Workspace Part

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ACUCW1: Administering Cisco Unified Communications Workspace Part

ACUCW 1 Training (Administering Cisco Unified Communications Workspace Part 1: Basic) v11.5 is an instructor-led course that focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v11.5
  • Unity Connection v11.5
  • Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v10.5

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

What's Included

  • Comprehensive study materials, including official Cisco courseware
  • Remote lab access

Course Objectives

After completing this course, you will be able to:

  • Know Basic CUCM architecture and terminology
  • Describe how the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP (North American Numbering Plan)
  • Configure phones for voice mail
  • Investigate CDR and billing using third-party systems
  • Components of the Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client

Course Outline

Module 1: Introduction to Cisco Unified Communications (CUCM)

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration and Deployment

  • Deploying Endpoints and End Users
  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Deployment

  • Describing Dial Plan Components
  • Implementing Endpoint Addressing
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation

Module 5: Call Flow Configuration and Deployment

  • Understanding Call Flows and Call Legs
  • Understanding Impact on Call Legs
  • Implementing Calling Privileges
  • Implementing Call Coverage

Module 6: Media Resource Configuration and Deployment

  • Describing Media Resources
  • Annunciators and MOH
  • Describing Conference Devices
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Mailboxes

  • Understanding Cisco Unity Connection
  • Integrating CUC with CUCM
  • Configuring CUC Users, Templates and CoS
  • Configuring the CUC System
  • Implementing CUC Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting CUC


  • Lab 1: Remote Lab Access
  • Lab 2: Prime License Manager Exploration
  • Lab 3: Services Activation
  • Lab 4: Exploring Collaboration Administration Interfaces
  • Lab 5: Disaster Recovery
  • Lab 6: OS Administration
  • Lab 7: Exploring End User Interfaces
  • Lab 8: User Management - Application Users
  • Lab 9: User Management – Bulk Administration Tool
  • Lab 10: Implementing Endpoints
  • Lab 11: Implementing Endpoints with BAT
  • Lab 12: Basic Features
  • Lab 13: More Telephony Features
  • Lab 14: Exploring Call Flows in CUCME
  • Lab 15: Troubleshooting
  • Lab 16: Software Conference and MOH
  • Lab 17: Softkeys and Do Not Disturb
  • Lab 18: IM&P Configuration and Jabber Clients
  • Lab 19: Users and Mailboxes
  • Lab 20: Cisco Unity Connection Auto Attendants
  • Lab 21: Cisco Personal Communications Assistant
  • Lab 22: Cisco Unified Communications Manager Reports
  • Lab 23: Real Time Monitoring Tool

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